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Shipping & Returns

 

All orders received will be shipped on the next business day where we have stock available. For all UK orders, where we do not have stock available, we will not charge your credit card until the day of shipping. If your item is not available from stock, you will receive an email, no later than two working days after your order, confirming the estimated ship date. Once the item is shipped, you will receive an email giving details, including the expected delivery date and the shipping method.

For large orders, at our discretion, and for any orders outside the UK, we reserve the right to make additional security checks, for which purpose we may contact you via email or phone. In certain cases we reserve the right, at our discretion to charge your card up to 7 days before shipping, in order to verify the payment. You will be informed if these procedures affect your order.

Delivery: We plan to deliver within 3 working days if product is available in stock. If item is ordered from ‘products for pre-order’ then a production and delivery period of 6 weeks will apply, unless otherwise stated in the product details. You may track your order by logging onto your account. You are welcome to discuss your order by email or phone, but please check your online account first.

Shipping rates are based on order weight and delivery address.

 

UK mainland services do not include parcel delivery to:

Scottish Highlands
Postcodes: IV, HS, KA, KW, PA, PH, ZE

Northern Ireland
Postcodes: BT

Isle of Man
Postcodes: IM, TR

Isle of Wight
Postcodes: PO

Channel Islands 
Postcodes: GY, JE

 


Customer Services
SEIBU UK LTD values its customers and takes the relationship seriously. We aim to help you every step of the way from an initial inquiry, to order completion. Whichever country the customer is from, we endeavor to reply to emails within one working day from receipt. If you have a complaint with regards to any aspect of our services please can you let us know at customerservices@seibulighting.com during working hours (9:00am-5:00pm Monday – Friday) and our Customer Support Team will be happy to help you. We strive to resolve issues as quickly as possible within a respectable timescale..